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Online reviews aren't going away - here's how to respond

Consumers go online to rate restaurants, hotels, retail businesses, and home services. Specialized sites have sprung up to rate teachers, professors, doctors, and other professionals. So why should lawyers be an exception?

In fact they're not, and for that reason they need to promote - and defend - their reputation online much as they do in physical space, although the specific concerns and methods may differ. To begin with, attorneys need to claim and populate their page on the legal website Avvo, while promoting themselves elsewhere on other social media, says Stephen Fairley, CEO of The Rainmaker Institute.

"It's better to play offense than defense," he says. "It is not a matter of if you will get a negative review, it is a matter of when. Eventually, someone is not going to like what you did. It's better to take a proactive approach. We are in the consumer review economy. You can't get away from it. It is what it is. Let's deal with it." Find out how to respond to negative reviews in the February Illinois Bar Journal.

Posted on Jan 24, 2017 by Mark Mathewson | Comments (0)
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